Solutions Architect

Solutions Architect plays a critical client-facing role that interprets and translates client requirements into a solution put together with standard services, as well as customized offerings. Incumbent will contribute primarily in the area of Managed Outsourcing Services for identified vertical industries, supporting the sales team in meeting or exceeding revenue targets and customer satisfaction goals for assigned account(s). The incumbent will frequently contribute to the development of new ideas and methods when working on complex problems/projects which require analysis of situations or data and in-depth evaluation of multiple factors.

Pre-Sales Support (Solution Scoping)

• Identify opportunities that map client’s issues to client managed outsourcing services and solutions offering

• Responsible for applying technical knowledge to a sales situation effectively and crafting managed outsourcing services solutions for clients

• Establish and maintain a professional working relationship at multiple levels, both internally and with the client, by developing a core understanding of the client’s unique business needs and competitive challenges

• Lead and/or provide expertise to Functional Tower Service Delivery Teams and may participate in cross-functional initiatives

Pre-Sales Support (Solution Development)

• Lead the solution design and bid preparation for managed outsourcing services’ RFP/tenders

• Lead the creation of enterprise industry solutions framework, architectures, standards, benchmark and support delivery models

• Tailor strategy and architect solutions to meet the needs of the client, and interface with both internal and external/industry’s subject matter experts to anticipate customer’s needs and facilitate solution development

• Prepare cost calculation to consolidate all cost components and/or develop the pricing model to customer

• Prepare proposal for solutions and services

• Prepare and deliver presentations confidently to customers on the proposed solutions and services

• Any other ad-hoc duties as required or assigned